We have bought over 70 copies of this software and recently I found out I am a fool because there is free software that is better. It is called InstallGuard. It has a much better interface, and more features and costs nothing. I have never had a problem with installGuard, so I don't know about thier support, but I can tell you have have had problems with Bash Install-block and the support is terrible. Save you money and headaches and get InstallGuard.